Servicing & Programming Medical Alarms

Choose the medical alert system that is right for you

The Medical Alarm service is designed to help New Zealanders live independently for longer. It’s ideal for seniors who live alone, people with a physical disability and anyone with a health condition that might require emergency smart assistance.

Keeping you safe

Your Medical Alarm will work whether you’re inside your home or out in the garden. This means you can continue to enjoy your independent lifestyle, because help is at hand 24/7.

In New Zealand, the medical alarms are the only emergency calling devices that are monitored by some companies.  The technology we utilise is amongst the very best and ensures you get the help you need quickly.

Here’s how the service works:

  • If something happens to you – a fall, feeling suddenly unwell, or anything else that puts you at risk – simply press the button on your Medical Alarm pendant, which you will normally be wearing around your neck or wrist
  • Pressing the emergency button automatically alerts monitoring stations.  Straight away, Monitoring station can see your name and location.
  • They will immediately call you back, speaking to you through the loudspeaker in your alarm’s base unit. If you don’t answer, an ambulance will be assigned for you and will attend as soon as possible
  • If you do answer, we’ll check you’re ok and organize the most appropriate help for your situation.  This could include an ambulance, a paramedic in an alternative vehicle, another emergency service or expert advice. Whereby appropriate, we may also notify your preferred career or a family member. 
  • If we see that there is a fault with you Medical Alarm / Pendant than we will arrange a Technician to visit your place and rectify the problems ASAP.